FREE SHIPPING Worldwide on selected items!

FAQ

 

HOW CAN I TRACK MY ORDER?

  • If you would like to track your order, go to this link https://catchysolutions.com/pages/track-order and then enter your tracking number in the search bar.

 

WHERE DO YOU SHIP FROM?

  • We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.

 

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

  • It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

  • We accept all Major Credit Cards: Visa, Mastercard, American Express, Diners Club, Discover and also PayPal.

 

WHY WAS MY ORDER CANCELLED?

  • One may receive a refund for one of the following reasons: Some countries have legislative restrictions which means we cannot ship to this country. Werehouse issues may sometimes occur such as a shortage of stock. The method of payment appeared as a high risk order.

 

WHICH CURRENCY WILL I BE CHARGED IN?

  • We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER?

 

  • Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours. 

 

WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?

 

  • All inquiries can be forwarded to info@catchysolutions.com

 

IS CHECKOUT SAFE AND SECURE?

  • You can be absolutely sure that all purchases here are safe and secure. 

 

WILL I (THE CUSTOMER) HAVE TO PAY CUSTOMS?

 

  • For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.